We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Only this situation, we will pay for the shipping fee of returning the package and we will send to you return shipping label.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
According to our 30 day return policy,if customers don’t like the products, we accept a full refund. Please ship the item to our warehouse, and after the package back to our warehouse,we will give u a full refund. Please send us the shipping tracking number after you ship the package.We would like to kindly inform you that customers are responsible for paying for their own shipping costs for returning their item. Except for quality issues (damages, stains, etc.).
Returning Warehouse Shipping address:
Postal code: 518172
Address: 23C, Building 5, Haoting, Jixiangli, Huanggekeng Community, Longcheng Street, Longgang District
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved finally, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.